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Shipping & Returns Policy

Shipping Policy 

After placing your order, you will receive an email confirmation to confirm your purchase.  

We are currently only shipping within Canada*. We use UPS as our main courier within Canada.

Shipping Fees

Canada (Orders over $50 before tax)

Ontario $10
Quebec $12
Manitoba, Saskatchewan & Alberta  $15
British Columbia  $20
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador  $20


*We currently do not ship to Northwest Territories, Yukon or Nunavut.

You may expect your packages to arrive within 3-7 business days. Depending on the location of the delivery, the shipping time may be varied. Please keep tracking your parcel with the tracking number provided. Please note processing and delivery times may be delayed. Delivery times are not guaranteed during this time.  


Buy online pick-up in store 

We offer FREE pick-up in-store for all online orders. Select "Pick up at the Boutique (RM B2024)..." at checkout.

You will receive a notification email when your order is ready for pick-up. Please show your order confirmation email with the order number when you arrive to pick up your order.

More information: 


Online Order Return Policy

If you are not satisfied with your purchase, you may return your items for an exchange or refund. 

Please note that we will not be able to refund any additional charges that your bank might apply.

Online Returns/Exchange Process

For returns/exchanges, please send an email to: [email protected]

Please include your full name, the order number, the item(s) you wish to return, and the reason for the return.

Please return your products to: 

The Boutique at Seneca

C/O Seneca Polytechnic 

1750 Finch Ave. East  

Room 2024

Toronto, ON M2J 2X5 

Include the Return Authorization Number on the outside of your package.

The Boutique at Seneca holds the right to limit or refuse an item if it does not meet these conditions.  

In-store Returns Policy

Order Cancellation Policy

Order cancellations can only be made within 24 hours of placing your order. Once an order has been prepared for shipment by our team, it is not possible to cancel, edit billing or shipping details, combine orders or add additional products to an existing order. 

Please email [email protected] for any cancellation requests.